PDF | Measure What Matters – Download

Though the Coach knew more about technology than he let on, he’d never big-foot engineers or product developers. His superb insights were about leadership, about what made business teams and people tick—and how to protect your people from getting steamrolled by your process. If he saw someone treated unfairly, he’d pick up the phone and call the CEO and say, “This was a process error.” And he’d fix it. People are discouraged from bringing love into business settings, but love was Bill’s most distinguishing trait.

I can still picture everybody’s face lighting up when he’d walk into a meeting at Intuit. Sometimes it was love by faux insult. (If you came to work in an ugly sweater, he’d ask, “Did you roll some guy in the restroom to get that thing?”) But you always knew the Coach cared. You always knew he had your back. You always knew he was there for the team. You don’t find many leaders who can convey love and fearless feedback at the same time. Bill Campbell was a tough coach, but he was always a players’ coach.